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FAQ

WHAT IS THE FORGET ME NOT CHILDREN’S HOSPICE LOTTERY?

  • The Forget Me Not Children’s Hospice Lottery is a draw which takes place on Friday every week. Each entry gives you the chance of winning one of our fantastic cash prizes. Each entry costs just £1.

WHY IS FORGET ME NOT CHILDREN’S HOSPICE RUNNING A WEEKLY LOTTERY?

  • A lottery is a fun and engaging way for us to raise funds. The lottery is promoted and run to help raise essential funds for Forget Me Not Children’s Hospice. 100% of the profits from the lottery go to Forget Me Not Children’s Hospice.

CAN YOU GUARANTEE THE LOTTERY IS FAIR?

  • Yes, every £1 entry has an equal chance of winning, and the winning numbers are drawn at random.

HOW OLD DO I HAVE TO BE TO ENTER?

  • You must be aged 18 or over to enter the lottery.

WHAT CAN I WIN?

  • £750 guaranteed first prize
  • £150 rollover second prize – increasing by £150 for each week it isn’t won, up to a maximum value of £10,050, when it becomes guaranteed to be won
  • £10 guaranteed third prizes for 5 winners 

HOW DO I BUY ENTRIES?

  • You can buy entries through our website by setting up a Direct Debit lottery subscription, which is the easiest way to ensure you’re entered into the draw each week. To join by direct debit please click here. Alternatively, you can telephone us on 0370 241 3237 and we’ll send you an entry form which allows direct debit or one-off cheque payments.

WHY IS THE PRICE £4.34 PER MONTH WHEN PAYING DIRECT DEBIT?

  • The monthly cost breakdown of £4.34 for playing the lottery is based on paying £1 per week over a 52-week year. Direct debits are only collected once a month. Sometimes there will be five weeks in a month and the additional £0.34p is to build up credit to cover the fifth week on the five-week months.

CAN I HAVE MORE THAN ONE ENTRY?

  • Yes, you can have up to 5 entries per weekly draw per person. Each £1 entry buys you one chance of winning in our lottery.

ARE MY ENTRIES ELIGIBLE FOR GIFT AID?

  • Unfortunately, we cannot claim gift aid on funds raised through the lottery. We can however claim gift aid on donations, to make a donation to Forget Me Not Children’s Hospice click here

CAN I CHOOSE MY LOTTERY NUMBERS?

  • These are chosen randomly and will be your numbers for the duration of your membership of our lottery. When you enter the lottery, you will be sent your unique numbers. The odds of winning are fair and equal for every number.

HOW DO I KNOW THAT I’M IN THE DRAW?

  • Within 21 days of registration you will receive a confirmation letter or email which contains details of your unique lottery number(s) and the date of the first draw your tickets are entered into. You will be entered into the draw when you have monies available and you will continue to be entered into the draw as long as you have monies available against your lottery number.

WHY IS THERE A DELAY BETWEEN REGISTRATION AND ENTRY INTO THE DRAW?

  • Following registration it is necessary to complete a number of administrative processes which include verifying your payment details with your bank, claiming the funds from your bank account and the funds being received.

WHY AM I SENT TO ANOTHER WEBSITE WHEN MAKING A PAYMENT?

  • When taking payments Forget Me Not Children’s Hospice use a secure payments system provided by our External Lottery Manager. This ensures your details are taken in a safe and secure manner when you enter the lottery online.

WHAT HAPPENS IF I LOSE CONNECTION TO THE INTERNET WHILE ENTERING?

  • We advise you to call our helpline on 0370 241 3237 and we will be able to assist you and confirm whether or not a payment was taken successfully.

HOW LONG CAN I PLAY FOR?

  • You can play our lottery for as long as you wish. Following successful payment you will continue to be entered into the draw as long as you have monies available against your lottery number.

HOW WILL I KNOW IF I WIN A PRIZE?

HOW DO I CLAIM MY PRIZE?

  • If you are a winner, we will send your winning cheque straight to you at your address – there’s no need for you to claim.

I HAVE LOST MY LOTTERY NUMBERS, WHAT SHOULD I DO?

  • If you would like us to re-send your lottery numbers to you, please contact us.

HOW DO I CANCEL MY MEMBERSHIP?

  • You can cancel your membership by calling the Lottery Helpline on 0370 241 3237 or using our contact form and we will advise you further.

WHAT ARE THE LOTTERY RULES?

  • The lottery rules are available on our website. The purpose of these rules is to ensure you are informed about the terms of playing our lottery, and to promote responsible gambling.

HOW ARE THE LOTTERY PROCEEDS USED AND WHAT ARE THE ODDS OF WINNING A PRIZE?

  • Forget Me Not Children’s Hospice receives a minimum of 62% of all proceeds from the lottery, which is spent on our good cause work. 24% of lottery proceeds is spent on prizes and 14% on expenses.*
  • Every week there is a 1 in 716 chance of winning a prize in the Forget Me Not Lottery**
    • * Figures based on average for 2021
    • ** Accurate as of Oct 2021

HOW DO YOU PROMOTE RESPONSIBLE GAMBLING?

  • As members of the Hospice Lotteries Association (HLA) we are committed to using our lottery to raise important and vital funds for our hospice in a responsible way. As members of the HLA we support:
  • Players in difficulty with gambling are encouraged to seek help from these organisations and to talk to us if self-exclusion is required.

I NEED SOME ADVICE ON THE EFFECTS OF GAMBLING. CAN YOU HELP?

  • To speak to someone about a gambling problem contact the Gamble Aware confidential helpline on 0808 8020 133 or visit their website www.gambleaware.co.uk for further information.

WHO DO I CONTACT IF I HAVE ANY FURTHER QUESTIONS?

  • For questions about the lottery or your lottery membership, please call our Lottery Helpline: 0370 241 3237 (Mon – Fri 9am – 5pm).
  • If you would like to contact the hospice please call our office on 01484 411 040 or you can email us at lottery@forgetmenotchild.co.uk
  • Alternatively, please fill in our contact form.

HOW CAN I MAKE A COMPLAINT?

  • If you have any concerns, please get in touch with us on our lottery helpline on 0370 241 3237 or our hospice lottery office 01484 411 040 and we will endeavour to answer any queries you may have. All complaints and disputes will be dealt with in accordance with our lottery complaints policy, a copy of which is available at the Forget Me Not Children’s Hospice rules page. In the event a complaint or dispute cannot be resolved, it will be referred to arbitration using the Independent Betting Adjudication Service www.ibas-uk.com

IS THE LOTTERY LEGAL?

  • Yes, we operate in compliance with all Gambling Commission (the UK regulatory body concerned with lotteries) requirements and the lottery is administered by a certified External Lottery Manager. For further information please see our rules page.